shipping

Below are the average delivery times for all our packages:

- Once your order is placed, we need 1-3 business days to process it. On weekdays, it takes 1 business day, but if the order is placed on a Friday evening or weekend, it may take a little longer.

- Once processed, the order is shipped and delivery takes on average 8-12 business days. We are committed to making the ordering and delivery process as easy as possible for our customers. However, if you have any questions or comments, please do not hesitate to contact our customer service.

Cancelling an order

Once placed, the order is immediately prepared for shipment by our automated systems. Therefore, unfortunately, it is not possible to cancel a completed order. If you have any concerns about the product you have received, we offer a hassle-free returns process. You have the right to return your order within 14 days of receipt and receive a full refund.

Shipping costs

We pay the shipping costs for each order. There is no minimum order quantity required.

Product origin

HDM works with a global network of suppliers, many of which are Chinese, to offer you quality products at competitive prices. We understand that you may be wondering about the origin of our products, but we assure you that we follow rigorous international standards. Each product is carefully inspected and tested before shipping, and we only work with reputable manufacturers who are committed to excellent quality. Our goal is to offer you the best products that you can't find in stores, at the best price. Your satisfaction and peace of mind are our top priority.

Do you have any questions about your order?

Then first check our FAQ page. Your question will probably be answered there. If not, please contact us via the contact page. Our customer service is available 7 days a week and always responds within 24 hours.